Recovery Policy.

1. Who this policy is for

Arroket Intelligence Ltd ("we", "us", "our") publishes this policy. It applies to every Rider Vault subscriber. You become a subscriber when you sign in to Rider Vault using Sign in with Apple, and the policy applies for as long as you have an account.

This policy sits alongside two other documents you should know about. The Privacy Policy at ridervaultapp.co.uk/privacy describes what data we collect and how we handle it. The Acceptable Use Policy at ridervaultapp.co.uk/acceptable-use sets out how Rider Vault may and may not be used. This policy covers one specific topic — what we can and cannot do if you ever have trouble signing in.

2. What Arroket can do

There is a short list of things we can do for you in connection with your account. We can do all of these on request.

We can delete your account and all the data associated with it. You can start the deletion from within the app, or you can ask us to do it by emailing admin@arroketintelligence.com from the email address on your account. Deletion is permanent. Your data is removed from our systems on the timescales set out in the Privacy Policy.

We can answer subscription and billing questions. Subscriptions are sold and managed through Apple's App Store, so refunds, payment-method changes, and cancellations happen through Apple. We can explain how a subscription works, confirm what you are paying for, and answer questions about how your subscription affects your access to the app.

We can handle your data-subject rights requests under UK GDPR. That includes requests to see what data we hold about you, correct it, restrict how we use it, or have it sent to you in a portable form. The Privacy Policy describes each of these rights in detail. We respond to these requests within thirty days.

3. What Arroket cannot do

There are things we cannot do for your account. They are not things we will not do, or things we may not be able to do in some circumstances. They are things we cannot do at all, by design.

We cannot recover your account. We cannot restore access if you have lost it. We cannot reset your sign-in. We cannot bypass Apple's authentication. We cannot sign in to your account on your behalf, or grant access to anyone else acting for you.

We cannot do these things because we do not hold the materials that would make them possible. We do not hold a password for your account. We do not hold a recovery key. We do not hold a recovery share, or any fragment of one. We do not hold a master key that overrides your sign-in. We have no privileged role over your account that we could use to act on it without you.

What we hold is a stable identifier that Apple gives us when you sign in, and a record of the data you have chosen to put in the app. That is all. The thing that proves you are you — the credential that opens your account — is held by Apple and by you, not by us.

Recovery, when you need it, is Apple's recovery. The path runs through your Apple ID. We are not a party to it, and we cannot become one.

4. What you're responsible for

The credential that opens your Rider Vault account is your Apple ID. Looking after it is your responsibility. There are a small number of things to keep in mind.

Keep your Apple ID itself in good standing. That means not letting the email address associated with it lapse, and not letting your Apple ID password become something you cannot retrieve.

Keep your Apple recovery options set up. Apple offers several — trusted phone numbers, trusted devices, a recovery contact, and a recovery key. You do not need to use all of them. You do need to use enough of them that, if one fails, another works. Apple's own guidance on this is published at support.apple.com and is more current than anything we could reproduce here.

If you change your Apple ID — for example, by switching to a different Apple account or by transferring your Apple ID email to a new address — your Rider Vault account does not automatically follow. Sign in to Rider Vault with the new Apple ID and your data will not be there, because as far as our systems are concerned, a different Apple ID is a different person. If you intend to change Apple IDs, export anything you want to keep from Rider Vault first, using the data-portability route described in the Privacy Policy.

If you lose access to your Apple ID, follow Apple's recovery process. Apple's account recovery pages at support.apple.com are the right starting point. We cannot help you recover your Apple ID, and we cannot recover your Rider Vault account on a different basis. If Apple's recovery process succeeds, signing in to Rider Vault with the recovered Apple ID will restore your access, and your data will be where you left it. If Apple's recovery process does not succeed, your Rider Vault account remains tied to the lost Apple ID, and there is no path through us to reach it.

5. Questions

If you have a question about this policy, the address is admin@arroketintelligence.com. We will respond within thirty days, and usually sooner.

If your question is about a security or data-protection matter, including a suspected breach, the address is security@arroketintelligence.com.

The Privacy Policy at ridervaultapp.co.uk/privacy and the Acceptable Use Policy at ridervaultapp.co.uk/acceptable-use are companion documents to this one.